1. Company Information

BUYTHOS LIMITED
Registration Number: 78318190
Unit B6, 12th Floor, Wing Wah Building
No. 677 King’s Road, Quarry Bay
Hong Kong

E-mail: [email protected]
Website: www.softifox.com

We strive to make your shopping experience as safe and transparent as possible. Below you will find our terms and conditions.

If you have any questions, please contact our customer service team.

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2. Orders & Payment

All prices are stated in USD ($) and include applicable taxes unless otherwise specified.

Once you place an order, you will receive an order confirmation by email. Payment will be authorized at checkout and captured when your item is shipped.

We accept:

• VISA
• Mastercard
• Maestro
• Apple Pay
• Google Pay
• PayPal
• Klarna (where available)

We reserve the right to charge a processing fee for certain corporate or international cards if required by the payment provider.

All payments are processed through secure SSL-encrypted payment gateways.

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3. Delivery & Shipping

We ship to the United States, Canada, and most European countries.

Delivery Time

Orders placed before 12:00 are typically delivered within 1–3 business days (98% success rate).
Delays may occur during promotions or peak seasons.

Shipping Costs

• $2.9 to parcel shop
• $4.5 home delivery
• Free parcel shop delivery on orders over $70
  (Home delivery not included in free shipping threshold)

If you do not collect your parcel or refuse delivery without prior agreement, a $4.9 handling fee will be deducted from your refund.

If your package is in transit for more than 3 business days, please contact [email protected].

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4. 33-Night Sleep Guarantee

We offer a 33-night sleep guarantee on selected products.

Covered Products

• Softifox™ Pillow
• Junior Pillow
• AirFlow™
• CloudOne™
• Duvets
• Mattress Toppers
• Cooling Duvets
• Weighted Blankets
• And selected premium sleep products

Exclusions

Bedding and accessories are only returnable within 14 days if unopened.
Outlet items cannot be returned.

How It Works

• Contact [email protected] before day 33
• Create your return
• Return label cost: $3.9
• Returns must be sent within 7 days after the guarantee period ends
• Processing time: 7–14 business days

Refunds are issued to the original payment method.

Conditions

The product must not be damaged, stained, or excessively used.
Missing parts may result in deductions or rejection.

Sleep guarantee can be used once per customer per product category.

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5. Warranty (2 Years)

We provide a 2-year warranty covering manufacturing defects.

The warranty does not cover:

• Improper washing (over 30°C)
• Tumble drying against instructions
• Normal wear and tear
• Cosmetic defects not affecting function

To file a claim:

1. Contact [email protected]
2. Send photos/video
3. If approved, we will provide return instructions

Claims are processed within 7–14 business days.

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6. 14-Day Right of Withdrawal

Products not covered by the sleep guarantee may be returned within 14 days.

Items must be unused and in original condition.

For hygiene reasons, bedding must be unopened.

Return shipping costs may apply.

We do not accept COD returns.

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7. Price Match (33 Days)

If the price of an item decreases within 33 days of your purchase, we will match the difference and issue it as store credit.

Excludes:

• VIP offers
• Limited campaigns
• Personal discount codes

Offers cannot be combined unless explicitly stated.

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8. Personal Data

We collect necessary personal data (name, address, email, phone) to process orders.

Data is handled in accordance with our Privacy Policy.

We use cookies to improve your experience.

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9. Complaints & Disputes

If you are not satisfied, please contact [email protected] first.

If a dispute cannot be resolved directly, customers may use their local consumer protection authority or the EU Online Dispute Resolution platform (if applicable).

Minimum complaint value: $111
Maximum complaint value: $10,000

All disputes are governed by applicable international commercial law.

If you do not wish to exercise your right of withdrawal digitally, you may instead send a written notice to the company address listed at the top of these Terms & Conditions. You may also send this form by email to [email protected].

We recommend using the template below.

NOTE: We do not accept returns or personal visits to this address.

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To:
BUYTHOS LIMITED
Unit B6, 12th Floor, Wing Wah Building
No. 677 King’s Road
Quarry Bay
Hong Kong

I hereby declare that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods:

Ordered on: ____________________________________________

Received on: ____________________________________________

Consumer’s name: ______________________________________

Consumer’s address: ____________________________________

Date: _________________________________________________

Signature (only if this form is submitted in paper format): ____________________

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Our terms and conditions were last updated: December 13, 2025