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Frequently Asked Questions
Below you will find answers to the most common questions.
How much does delivery cost?

Shipping costs:

  • $2.9 to a parcel shop
  • $4.5 for home delivery

Orders over $70 receive free delivery to a parcel shop.
Exchanges are free.

What is your delivery time?

We ship every weekday. Most orders arrive within 1–3 business days. Delays may occur due to courier services.

What delivery options do you offer?

All available shipping methods are shown at checkout.

Which countries do you ship to?

We ship to the United States, Canada, and most European countries.

For shipping to other countries, please contact us at [email protected].

Can I pick up my order?

We currently do not have a physical store.
If you have special requests, contact us at [email protected]

How do I find my delivery date or tracking number?

You will receive a Track & Trace link within 1–2 business days after placing your order.
If not, please contact [email protected].

How do I wash the pillow?

We recommend washing the outer cover before use. You may also wash the inner cover, but it is not necessary.

Both the outer and inner covers can be washed at 30°C in the washing machine. Avoid tumble drying. Washing at lower temperatures helps preserve the material and colors while extending the product’s lifespan.

Should I use a pillowcase?

Yes. To extend the life of your pillow, we recommend using a pillowcase in addition to the cover.

Should I wash my pillow before use?

Yes, we recommend washing your pillow before using it for the first time.

Which sleeping position is the pillow suitable for?

Our pillow is suitable for all sleeping positions. Most people change positions during the night, so adjust the height/filling to suit your body.

How do I adjust the pillow?

You can follow our simple adjustment guide. For assistance, contact our support team at [email protected].

Can I buy extra filling?

The pillow comes pre-filled with shredded memory foam and includes an extra bag of filling so you can adjust it to your preferred height.
Additional filling can be purchased under accessories on our website.

Why should I choose your pillow?

✔ Relieves body aches
The shredded memory foam molds to your head and neck without losing shape.

✔ Hypoallergenic
Made primarily from organic bamboo, which is naturally antibacterial and hypoallergenic.

✔ Fully adjustable
Prefer soft and plush? Or firmer support? You can customize it.

✔ Dual temperature comfort
Cool-touch side for summer, warmer bamboo side for winter.

Where can I find my order number?

Your order number is included in your order confirmation email, sent shortly after purchase.
If you cannot find it, please check your spam folder.

I haven’t received an order confirmation?

Please contact [email protected].

How do I know if my order went through?

After placing your order, you will receive a confirmation email.
If payment has been reserved but you did not receive confirmation, contact [email protected].

What warranty do you offer?

We provide a 2-year warranty covering material and manufacturing defects.

The warranty does not cover damage caused by improper use.
We cover reasonable return shipping costs for valid warranty claims.

How do I return my order?

To return your order, please contact our customer service at
[email protected]

How do I exchange a product?

Please contact [email protected] for exchange assistance.

How do I receive a refund?

Contact [email protected] to request a refund.

Returns are processed every Friday.
Once your return is received, please allow up to 7 days for processing confirmation.
Refunds typically appear in your account within 14 business days after we receive the return.

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